Multi-day Tours Manual

How to make your online booking: step-by-step Guide

1. CHoose your multiday tour

You will find all our organized trips in our “Multi-day Tours” section.

Where do you want to start your journey from? Use our filters to choose the destination from where you want to depart. Remember to always filter by departure point.

For example:

If you would like to start your tour in Costa del Sol, you should go to the “Destination” filter and select “Costa del Sol”. Only the tours starting from Costa del Sol will appear in the side panel.

2. choose a date

Once you have chosen the tour, select the date that best suits you on the calendar.

After clicking on the start date, you will notice that the days of the tour will be marked, as well as the end day.

Once you have chosen the day of departure, click on “Book”.

3. Book the hotel

It’s time to book your hotel rooms! How many people will there be? Will there be any children or babies? How would it be best to divide the rooms?

For example:

During your trip, you would like to stay in two rooms. In one room, there will be a couple and in the other, an adult and a child. To book your rooms, you should:

a) Select the number of rooms

b) Select the type of passenger for each room

Once you have finished completing the room information, click on “Next”.

4. TELL US YOUR PREFERENCES

Please detail your preference during your multiday tour so we could adapt it to your needs:

• Language: choose if you want the program in English or Spanish.
• Pick up point: choose one of our pick up points located in the main hotels and places of interest in the city. The time will be provided according to the selected pick-up point. Remember that you must select a pick-up for each room booked.
• Room category: all our tours include accommodation in 4* category hotels. However, you must select the category of the rooms. You can choose between “Category T” (Tourist) and “Category A” (Premium).

For example:

You need your tour to be in English. Also, you have 2 rooms booked and you would like them to be Class T. In addition, you need to be picked up at the Alanda Hotel Marbella, where you are staying. In order to provide us of all of this information, you should:

a) Choose the room type and select the language of your preference (for each room)

b) Choose the pick up point (for each room)

Once you have selected the language, room type and pick-up point, you will be able to see the total price. Click on “Add to cart”.

5. check your reservation details

Your shopping cart will contain as many products as rooms you have booked.

For example: if you have booked 2 rooms, 2 products will appear in the cart.

Cancellation policies

Cancellation is free up until the date indicated on the product’s information sheet. If the cancellation is made after the free period, a portion of the total tour price will need to be paid. The charges will be distributed as follows:

• A penalty of 15% of the total trip amount if the cancellation is made between 30 and 21 days before the start of the trip
• A penalty of 25% if the cancellation occurs between 20 and 10 days before the start of the trip.
• A penalty of 100% if the cancellation is made 9 days before departure.
• Charges for management and cancellation fees, if any, will be applied.

If there are train tickets issued or any other services with special conditions, the charges will be billed regardless of these conditions.

Check all the information on the page before proceeding with your reservation. If all the information is correct, click on “Book”. For the next and last part, remember to have the documentation of all passengers on the trip ready.

6. check your details and complete your reservation

• Data: fill in the holder’s details and the information of each of the passengers for each room.
• Payment method: this is a secure payment with no hidden costs. It can be perfectly done from your mobile phone. You can pay with VISA, Master Card, American Express or Paypal.

You will need to fullfil:

a) Holder’s information. The “holder” is the person who makes the payment.

B) Information of all the passengers for each room (adults and children)

Remember you can choose your payment method and add your card details securely.

Once the payment has been confirm, your reservation will be done.

7. GET YOUR TICKETS BY Email

Now you can get ready to enjoy your multiday trip!

You will get the confirmation of your booking confirmation via email, as well as all the details of your reservation. Remember that if you have any doubts or questions, before or during your trip, you can always contact us through our online channels or visit us at one of our offices. We will be happy to help you to make of your trip an extraordinary experience.