FAQS: Let us to help you
Why should I pre-purchase my tickets?
We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. As a traveler you have a lot to worry about, so go ahead and have the peace of mind that your sightseeing adventures are booked and ready for your arrival.
How will I receive my tickets?
Once you’ve completed the booking process you will receive a booking confirmation by e-mail with a link to download your voucher. You will need to print this voucher to redeem it for your tickets at your destination.
How do I confirm my booking?
The majority of our tours are automatically confirmed once your booking is completed. However, please check carefully the instructions given on the confirmation e-mail in case you must reconfirm your booking or pick-up with our local office in destination.
How do I make a change to my booking?
We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact us at the contact information printed on your e-mail voucher.
What is Julia Travel’s cancellation policy?
The majority of our tours may be cancelled for a 100% refund when cancelled with at least 48-hours notice. However the cancellation policy can vary depending of the nature of the tour. Some tours cannot be cancelled once booked. Please check carefully the cancellation policy applying to your tour before to book.
Do you offer group discounts?
If you are inquiring about tickets from parties of 11 or more guests, please contact the local office in your destination to inquire about group rates. These discounts and their availability will vary by location and are not guaranteed, but we are always happy to help with your party’s excursions!
Do I have to present a printed copy of my voucher or can I just show it from my smart phone?
We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.
What if I am at a hotel and don't have access to a printer?
Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.
If you have more questions, don't hesitate to contact us.